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Getting started

  1. Install from the Shopify App Store.

    SmartSeller opens inside your Shopify admin. Your last 12 months of orders are imported in the background, and the first numbers appear in minutes. Large stores can take longer.

  2. Tell us what things cost.

    Product costs come from the "Cost per item" field in Shopify. For anything missing, the Tasks tab lists the gaps by impact. Add your monthly fixed costs as one number, a detailed breakdown, or in plain words ("rent is 2,400, payroll 6,000").

  3. Read your first insight.

    The Profitability cockpit shows how much you still need to sell to break even this month, your minimum markup and your expense headroom — each with the action that moves it.

Your numbers get better as your data does.The precision score at the top of the app shows how complete your cost data is. Every task you finish raises it.

KPI guide

SmartSeller is built on one idea: revenue is vanity until you know what it costs you. These are the numbers we show, what they mean, and what to do when they move. All figures come from your Shopify data plus the costs you give us.

Store profitability

Contribution

Contribution is what's left from your sales after product costs and per-order costs (payment fees, shipping, pick-and-pack, discounts, refunds). It's the money available to pay your fixed costs.

How we calculate it
Net sales − product cost − variable costs.
How to read it
It should be comfortably larger than your monthly fixed costs. If it falls toward them, profit is about to disappear.
What to do
Raise prices on products below their floor, cut discount depth, or renegotiate product and shipping costs.
How often to check
Weekly for trends, monthly to close the month.

Net profit

Net profit is your contribution minus your fixed costs (rent, payroll, software, agencies, ad spend you enter). It's the real result of the business.

How we calculate it
Contribution − fixed operating costs. Per product, each SKU carries its share of overhead in proportion to its sales.
How to read it
Look at it as a share of revenue, not just in dollars. A growing store with a shrinking net margin is buying growth with profit.
What to do
Start with Products losing money (the products that lose money on every sale), then expense headroom.
How often to check
Weekly, and at every month-end.
Important
Net profit is not cash. Money from a sale and money in your bank arrive on different dates, and stock you buy is cash out before it is a cost. Taxes (federal, state and sales tax) are not deducted. Check them with your accountant.

Left to break even

Left to break even is how much more you need to sell this month to cover all your costs. Once it reaches zero, every extra sale is profit.

How we calculate it
Fixed costs not yet covered ÷ your contribution margin. We also show the projected date you'll cross it at your current pace, and the approximate units it takes.
How to read it
Break-even is not profit; it's zero-zero. If the projected date slips past month-end, you'll close at a loss.
What to do
Push your Class A profit champions. The cockpit shows which products close the gap fastest.
How often to check
Weekly during the month. It resets on the 1st.

Minimum markup

Minimum markup is the smallest multiplier over product cost that still covers per-order costs and each product's share of overhead.

How we calculate it
From your real cost structure: product cost, variable costs as a share of price, and fixed costs as a share of revenue.
How to read it
Compare it with your current average markup. Products below the minimum lose money on every sale, even when they sell well.
What to do
Cost × minimum markup = the floor price. If the floor is above what the market will pay, work backwards: competitive price ÷ minimum markup = the most you can pay your supplier.
How often to check
Monthly or quarterly. It moves with your margins and fixed costs.

Floor price

Floor price is the lowest price at which a product breaks even after its product cost, fees, shipping, returns and its share of overhead.

How to read it
Products priced under their floor appear in the Products losing money, ranked by the profit they lost last month.
What to do
Reprice to floor with one click (written back to Shopify, with undo), or retire the product.
How often to check
After any cost change, and before every promotion.

Expense headroom (maximum expenses)

Expense headroom is the most you can spend on fixed costs this month and still break even, based on your average margins.

How to read it
Use it before hiring, signing a new tool or raising your ad budget. If a new expense doesn't fit, it must be paid for by better margins first.
What to do
Cut or postpone fixed costs, or raise contribution through pricing.
How often to check
Monthly, and before any new recurring cost.

Promotions

Safe discount

Safe discount is the deepest discount a product (or the whole offer) can take before it sells below cost.

How to read it
The offer's "biggest safe discount" is limited by its weakest product. One thin-margin product can make a whole sale unsafe.
What to do
Take the losing product out of the offer, or lower the discount. SmartSeller won't create an offer that sells below cost.

Units to break even (offer)

Units to break even is how many units an offer must sell to earn at least what the same days would have earned at full price.

How to read it
Compare it with your normal pace. If you need 1.8× your usual sales, the discount must really move volume to be worth it.
What to do
Reduce the discount, shorten the offer, or limit it to products with a large safe discount.

Acquisition

Minimum ROAS

Minimum ROAS is the revenue every $1 of ad spend must bring back for a campaign to break even.

How we calculate it
1 ÷ your contribution margin. No ad-account connection is needed.
How to read it
Campaigns below this number lose money, however good they look in the ad platform.
What to do
Use it as the target when you set up a campaign, and as the cut-off when you review one.
How often to check
Monthly, and when you plan a campaign.

Maximum CAC

Maximum CAC is the most you can pay to acquire a new customer and still break even on their first order.

How we calculate it
The contribution of an average first order.
How to read it
Above it, you're betting on repeat purchases to recover the cost. Know whether your repeat rate supports that bet.
What to do
Keep acquisition and referral incentives below it. Raise it by increasing first-order value (bundles, gateway products).

Inventory

ABC classification (by profit)

ABC classification groups your products by their share of profit: A = the products that generate ~80% of your profit, B = the next ~15%, C = the last ~5%. We also show the revenue view, so you can spot products that sell well but earn little.

How to read it
A products are your champions: protect their stock and margins. C products are candidates for clearance.
What to do
Use "Sell well, earn less" to find bestsellers that need repricing.
How often to check
Monthly; quarterly for decisions to discontinue. Products move between classes with seasons and promotions.

Days to zero

Days to zero is how many days of stock you have left at your current pace: on hand ÷ units sold per day (last 30 days).

How to read it
If days to zero is shorter than your supplier's lead time, you'll run out before a reorder can arrive. Set the lead time per product so the warning is accurate (default: 14 days).
What to do
Prep the reorder for profitable products first.
How often to check
Weekly.

Dead stock

Dead stock is Class C products that sold nothing in 90 days, or that hold more than 180 days of stock at their current pace. We show the cash tied up in them.

What to do
Group them into a clearance collection and discount them within their safe discount. Turning frozen cash into working cash usually beats holding out for full price.
How often to check
Monthly.

Demand

New vs. returning vs. high-value customers

The new vs. returning vs. high-value split shows revenue, average lifetime value and orders per customer for each group. High-value = 3+ orders, or spent above the average repeat buyer.

What to do
See what each group buys first, and build offers and campaigns around those products.

Gateway products

Gateway products are the products that most often start a customer's first order, and what those customers buy next.

What to do
Feature gateway products in acquisition campaigns. Bundle them with what customers buy next.

Profit by region

Profit by region shows orders, revenue, net profit and shipping cost per order by state or city.

What to do
Regions with revenue but thin margins usually point to shipping costs you absorb. Adjust free-shipping thresholds or where you advertise.

Win-back segment

A win-back segment is the group of high-value customers who haven't ordered in 60+ days, with the revenue at stake.

What to do
Create the segment in Shopify and send a win-back campaign from your email tool.

Data quality

Precision score

Precision score is how complete your cost data is, from 0 to 100%. It rises only when your data actually improves.

How we calculate it
Product costs (50% weight: share of 30-day revenue with a known cost) + monthly expenses (31.25%: share of the month's expenses confirmed) + variable cost rules (18.75%: rules defined).
What to do
Work through the Tasks tab. Each task shows how many points it adds.

Plans & billing

How am I billed?

All plans are billed through Shopify and appear on your Shopify invoice. We never ask for your card.

Is there a trial?

Every new install gets 14 days of Growth features on your own data. Then you move to Free unless you choose a paid plan.

Are there per-order fees or overage charges?

No. Plans have fair-use order bands based on a 3-month average. If you grow past your band, we'll suggest a plan change. We never stop importing your orders.

Can I change or cancel my plan?

Yes, at any time from the app's Pricing page, without contacting us. Uninstalling the app cancels your subscription. Shopify handles proration and refunds according to its billing rules.

Do you offer annual plans?

Yes. Annual billing includes two months free.

Data & privacy

What does SmartSeller read from my store?

Orders, products, inventory, discounts and the customer fields needed for cohort and region analysis. Full list in the Privacy policy.

What does it change in my store?

Only what you confirm: prices, product costs, discounts, tags, collections, customer segments and draft purchase orders. Each change can be undone.

Do you use my data to train AI models?

No.

What happens when I uninstall?

We stop reading your store immediately and delete your store data within 30 days of Shopify's deletion request, which Shopify sends 48 hours after uninstall.

Troubleshooting

My numbers don't match Shopify Analytics.

Shopify Analytics shows sales; we show profit after costs. Open the cockpit's precision banner to see which costs are still estimated.

A product shows no profit.

It has no cost. Add it in Shopify ("Cost per item") or in the Tasks tab.

My history is still importing.

Large stores can take a few hours. You can use the app meanwhile; numbers fill in as data arrives.

I clicked something by mistake.

Every action shows an Undo option, and every change SmartSeller makes in your store is listed in the app's Activity log.

Still stuck? Write to us.

We answer within 48 hours on Starter, faster on Growth and Scale. Most answers are faster from inside the app: open SmartSeller → Settings → Support.

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